Gamble Responsibly

Responsible gaming pledge

Marlin Holdings N.V., operator of vegasheroaussie.com, is committed to promoting responsible gaming as a core part of its values. Gambling should always remain a form of entertainment and must never be viewed as a way to earn income or resolve financial difficulties. Participation in any form of gambling is strictly reserved for adults who meet the minimum legal age requirement in their jurisdiction of residence. We encourage all players to approach gambling with awareness, moderation and a clear understanding of the risks involved. This policy outlines the tools, safeguards and support available to those who wish to maintain control over their gambling activity or seek assistance.

Risk indicators

Recognising early warning signs can help individuals and their families address problematic gambling behaviour before it escalates. Common indicators include:

Spending more money or time on gambling than originally intended
Chasing losses by increasing bets or continuing to play in an attempt to recover money already lost
Neglecting personal, family or work responsibilities due to gambling
Borrowing money, using savings or selling possessions to fund gambling
Feeling anxious, irritable or preoccupied with gambling when not playing
Hiding gambling habits from loved ones or feeling guilt or shame about the extent of one's play

Self-exclusion

Players who feel their gambling is becoming unmanageable may choose to exclude themselves from gambling activity. Vegas Hero Casino offers on-site self-exclusion for 24 hours, 7 days, or 1, 3 or 6 months, as well as permanent account closure. You can activate self-exclusion in your account settings or by contacting customer support via live chat or email.

Setting limits

Vegas Hero Casino provides tools that allow you to set personal boundaries on your activity before problems arise:

Deposit limits, which cap the amount of money that can be added to your account over a chosen period
Loss limits, which restrict the total amount a player may lose within a chosen timeframe
Wager limits, which cap the total amount you can bet within a chosen timeframe
Session time limits, which define how long an individual gambling session may last
Cool-off periods, which let you take a short time-out from your account

We encourage all players to use these tools, which are available in your Vegas Hero account settings or through customer support, as a practical way of keeping gambling within personal limits.

Getting help

If gambling has stopped being enjoyable or is causing harm to you or someone close to you, help is available. Gambling Help Online 1800 858 858 (gamblinghelponline.org.au) offers confidential support and guidance for anyone affected by gambling-related difficulties. In addition, anonymous peer support groups exist in many communities where individuals can share experiences and receive encouragement from others facing similar challenges. Reaching out early can make a meaningful difference, and seeking support is a sign of strength, not weakness.

Get in touch

For responsible gaming inquiries, please contact us at [email protected].