Support & Contact

Contact details

Marlin Holdings N.V. operates the website vegasheroaussie.com. Enquiries may be sent to the email address or the postal address given below.

• Email: [email protected]
• Address: Heelsumstraat 103, Willemstad, Curaçao

Help and support

Customers may contact the support team with questions about their account, payments, the use of the website or these terms. Enquiries are handled in the order in which they are received.

How to submit an enquiry

To allow the matter to be dealt with efficiently, please send your enquiry by email and include the following information:

• The username or the email address linked to your account
• A clear description of the question or problem
• Any relevant details, such as the date of the event or the transaction reference

Please do not include your password or full payment card number in any message.

Response times

We aim to reply to every enquiry as soon as reasonably possible. The time needed for a full answer depends on the nature and complexity of the matter. Some enquiries require further checks or additional information from the customer, which may extend the time needed to resolve them.

Handling of complaints

If you are dissatisfied with a reply or a decision, you may write to us again at the email address above and state that your message is a complaint. Please describe the matter and the outcome you are seeking. Each complaint will be reviewed, and the customer will be informed of the result in writing.

Identity verification

In some cases, we may ask for proof of identity or other supporting documents before we can answer an enquiry about an account. This step helps to protect customers and their personal information.